At Tanequia Ads, your satisfaction is our priority. Please review our Refund and Returns Policy below to understand the process and conditions for returning products.

1. Return Eligibility

Products are eligible for return if they are defective, damaged, or not as described upon arrival.

2. Return Period

Returns must be initiated within 14 days of receiving your order. After this period, returns will not be accepted.

3. Return Process

To start a return, contact us at support@tanequiaads.online or call +1 830 494 3439 with your order details and reason for return.

4. Proof of Purchase

A valid proof of purchase (receipt or order confirmation) is required for all returns and refunds.

5. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging and tags intact.

6. Non-Returnable Items

Custom products or items marked as final sale cannot be returned or refunded.

7. Inspection of Returns

Returned items will be inspected upon receipt. Refunds are processed after inspection confirms eligibility.

8. Refund Method

Refunds will be issued to the original payment method used during purchase.

9. Refund Timeframe

Processing refunds typically take 5-7 business days after receipt and inspection of the returned item.

10. Shipping Costs

Customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.

11. Damaged or Lost Items

Report any damaged or lost items within 48 hours of delivery. We will coordinate with carriers for resolution.

12. Exchanges

We do not offer direct exchanges. If you require a different product or size, please initiate a return and place a new order.

13. Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund, provided they haven’t been shipped.

14. Refund Exceptions

Refunds may be denied if the returned product does not meet the return conditions or if the return request is made outside the specified window.

15. Contact for Returns & Refunds

For assistance with returns or refunds, contact us:

• Phone: +1 830 494 3439
• Email: support@tanequiaads.online
• Address: 513 E Barger St, Tyler, TX 75702, USA

Thank you for shopping with Tanequia Ads. We are committed to ensuring your satisfaction and providing a seamless return process.